Who we are
This website is operated by Durable Hardwoods International Pty Ltd (ABN 43 692 177 834), trading as Durable Hardwoods, of 1–10 Bedford Street, Port Adelaide SA 5015. In this policy, "we", "us" and "our" mean Durable Hardwoods.
Questions about privacy go to Matthew Liemareff, Managing Director: Matt@durablehardwoods.com.au or 0402 299 757.
What we collect
We only collect the information you choose to give us.
Enquiry form (Contact page)
- Name, email address and phone number
- Organisation (optional)
- Project location (suburb and state)
- Species or application, and approximate quantity (optional)
- Your message
- Your agreement to this policy
Poster request form
- Name, email address and organisation
- Role (optional)
- Your agreement to this policy
Emails and phone calls
If you email or call us, we keep the details you give us, such as your name, contact details and information about your project, along with our record of the conversation.
We don't ask for sensitive information such as health or financial details, and please don't include it in a form.
Why we collect it
- To respond to your enquiry, prepare a quote and supply the timber or hardware you order.
- To send you the Australian Hardwoods poster you requested.
- To follow up on your enquiry or order, and to keep business records as the law requires.
We don't sell, rent or trade your personal information. We won't add you to a marketing list unless you ask us to, and you can ask us to stop contacting you at any time.
How our forms work
When you send a form, it is processed by our form service, Web3Forms, which delivers your details to us by email. Web3Forms acts as our service provider for this purpose. We then handle your details through our normal email and business systems.
Storage and security
We store your information in our email and business records. We take reasonable steps to protect it from misuse, loss and unauthorised access, including password-protected accounts and limiting access to the people who need it. When we no longer need your information for any purpose, including legal record-keeping, we take reasonable steps to delete or de-identify it.
No method of sending information over the internet is completely secure, so please don't send sensitive information through the website.
Who we share it with
We only share your personal information where it is needed to deal with your enquiry or order, for example with:
- our form service and email and IT providers
- mills, suppliers and freight providers, to the extent needed to source and deliver your order
- our professional advisers, or where the law requires or allows it
Overseas disclosure
Our form service and some email and IT providers may process or store data on servers outside Australia. By sending a form, you acknowledge that your details may be handled overseas by these providers for the purpose of delivering your message to us.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it. Contact Matthew Liemareff at Matt@durablehardwoods.com.au. We'll respond within a reasonable time, usually within 30 days. If we can't give you access, we'll explain why.
Complaints
If you have a concern about how we've handled your personal information, please contact Matthew Liemareff, Managing Director, in writing at Matt@durablehardwoods.com.au. We'll acknowledge your complaint and try to resolve it promptly.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Last updated: 12 October 2026
See also our terms and conditions and business policies.
