Terms and Conditions
Welcome to our Terms and Conditions for Quotes, Sales Orders, Invoices, and Credit Notes.
These terms outline the important details of our business relationship, including payment terms, delivery expectations, warranties, and your rights as a customer.
By accepting a quote, placing an order, or making a payment, you agree to be bound by these terms.
We encourage you to read them carefully and contact us if you have any questions.
Durable Hardwoods is committed to maintaining transparent and fair business practices, and these terms help ensure a smooth experience for both parties..
Quote Terms and Conditions
QUOTATION TERMS AND CONDITIONS
DURABLE HARDWOODS INTERNATIONAL PTY LTD
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QUOTATION VALIDITY AND PRICING
This quotation is valid for 14 (fourteen) days from the date of issue and is subject to product availability and prior sale. Prices may be adjusted prior to acceptance due to supplier costs, currency fluctuations, or market conditions. All materials will be charged based on the quantity actually supplied at prices ruling at the time of delivery.
QUOTATION BASIS
This estimation is for materials listed and is prepared as a service. No responsibility can be accepted for any omissions, unders or overs - these will be charged as extras or deducted as applicable. This estimate is for the whole job as specified - any variation in all or part will require re-quotation.
PAYMENT TERMS
•$2000 or under: Full payment on acceptance of quote.
•$2001 and over:
oNew Customers: 50% deposit on all order acceptance, balance due on delivery
oEstablished Customers:
No deposit on orders $2001 to $5,000, balance due on delivery
30% deposit on orders over $5,000, balance due on delivery
•Payment Methods: Direct deposit (preferred), cash (receipt will be emailed), credit card, or cheque (established customers only). All credit cards incur a 3% surcharge
•Payment Arrangements: We are prepared to discuss payment arrangements, but goods are not released until payment in full is received as cleared funds in our account
•Overdue Payments: Interest at 18.69% p.a. applies to overdue amounts (approved credit accounts only)
DELIVERY
Delivery timeframes are estimates only and not guaranteed. Freight costs are additional unless otherwise stated. Risk passes to customer upon delivery.
PRODUCT SPECIFICATIONS
Timber is a natural product. Variations in colour, grain, and texture are normal characteristics. All dimensions are nominal and subject to industry-standard tolerances per Australian Standards.
WARRANTIES
Timber products are sold as natural materials without warranty except as required by Australian Consumer Law. Durable Hardwoods does not manufacture timber products and provides no warranties beyond those provided by the original manufacturer or supplier. Variations in colour, grain, texture, and dimensions are inherent characteristics of timber and not defects. Customer is responsible for ensuring products are suitable for their intended application.
LIMITATION OF LIABILITY
Our liability is limited to the quoted value. We are not liable for consequential losses, delays, or non-delivery. Australian Consumer Law guarantees apply where they cannot be lawfully excluded.
COMPLAINTS AND DISPUTES
•All complaints and disputes must be submitted in writing to contact@durablehardwoods.com.au (Attn: General Manager) within 14 days of the issue arising
•We will acknowledge receipt within 2 business days and respond within 14 days
•Both parties must negotiate in good faith and preserve all relevant documentation
•Payment of undisputed amounts and performance of non-disputed obligations continue during dispute resolution
•Unresolved disputes will proceed to mediation in Adelaide via Gustavsson and Associates (reception@mgandassociates.com.au | (08) 7079 7651) within 30 days of escalation
•Mediation costs are shared equally and mediation is mandatory before legal proceedings (except urgent injunctive relief)
•Legal proceedings subject to exclusive jurisdiction of South Australian courts
ACCEPTANCE
By accepting this quotation or placing an order, you agree to our full Terms and Conditions of Sale available at www.durablehardwoods.com.au or upon request.
________________________________________
Durable Hardwoods International Pty Ltd
ABN: 43 692 177 834
Phone: (08) 8326 3534
Email: contact@durablehardwoods.com
Attention: General Manager
Invoice Terms and Conditions
INVOICE & SALES ORDER TERMS AND CONDITIONS
INVOICE DETAILS AND PAYMENT
This invoice is due and payable in accordance with the payment terms specified on the invoice. All amounts are stated in Australian dollars (AUD) and include GST where applicable.
PAYMENT TERMS
•Payment Due Date: Payment is due as specified on the invoice face
•Payment Methods: Direct deposit (preferred), cash (receipt will be emailed), credit card, or cheque (established customers only). All credit cards incur a 3.5% surcharge
•Payment Requirements: Payment must be received as cleared funds in our account before goods are released for collection or dispatch
•Overdue Payments: Interest at 18.69% p.a. applies to all overdue amounts from the due date until payment is received in full
•Part Payments: Any part payment will be applied first to interest charges, then to the oldest outstanding invoice amounts
DELIVERY AND RISK
•Delivery timeframes stated on the invoice are estimates only and are not guaranteed
•Freight costs are itemized separately on the invoice unless otherwise stated
•Risk and title in goods pass to the customer upon delivery or collection, whichever occurs first
•The customer is responsible for inspecting goods upon delivery and noting any damage or discrepancies on the delivery documentation
PRODUCT SPECIFICATIONS
Timber is a natural product. Variations in colour, grain, and texture are normal characteristics. All dimensions are nominal and subject to industry-standard tolerances per Australian Standards. The customer is deemed to have accepted that goods supplied are fit for purpose unless written notice is provided within 7 days of delivery.
TITLE AND SECURITY
Title in goods remains with Durable Hardwoods International Pty Ltd until payment is received in full for all goods supplied. Until title passes, the customer holds goods as bailee and must:
•Store goods separately and maintain them in good condition
•Not remove or obscure any identifying marks
•Insure goods for their full replacement value
•Not use goods as security for any debt
Durable Hardwoods reserves the right to enter customer premises to recover goods where payment has not been received.
WARRANTIES
Timber products are sold as natural materials without warranty except as required by Australian Consumer Law. Durable Hardwoods does not manufacture timber products and provides no warranties beyond those provided by the original manufacturer or supplier. Variations in colour, grain, texture, and dimensions are inherent characteristics of timber and not defects. The customer is responsible for ensuring products are suitable for their intended application.
LIMITATION OF LIABILITY
Our liability is limited to the invoice value. We are not liable for consequential losses, indirect losses, loss of profit, delays, or costs arising from non-delivery or defective goods. Australian Consumer Law guarantees apply where they cannot be lawfully excluded.
RETURNS AND CREDITS
•All returns must be authorized in writing by Durable Hardwoods prior to return
•Goods must be returned in original condition, unused, and in original packaging within 14 days of delivery
•A restocking fee of 30% applies to all approved returns
•Custom-ordered, cut-to-size, or special-order items cannot be returned
•Freight costs for returns are the customer's responsibility unless goods are defective
•Credit notes will be issued for approved returns and are valid for 12 months
COMPLAINTS AND DISPUTES
•All complaints and disputes must be submitted in writing to contact@durablehardwoods.com.au (Attn: General Manager) within 14 days of the issue arising
•We will acknowledge receipt within 2 business days and respond within 14 days
•Both parties must negotiate in good faith and preserve all relevant documentation
•Payment of undisputed amounts and performance of non-disputed obligations continue during dispute resolution
•Unresolved disputes will proceed to mediation in Adelaide via Gustavsson and Associates (reception@mgandassociates.com.au | (08) 7079 7651) within 30 days of escalation
•Mediation costs are shared equally and mediation is mandatory before legal proceedings (except urgent injunctive relief)
•Legal proceedings subject to exclusive jurisdiction of South Australian courts
SET-OFF AND DEDUCTIONS
The customer may not withhold payment or make any set-off or deduction from invoice amounts except with our prior written consent or as required by law.
CANCELLATION
Orders cannot be cancelled once an invoice has been issued unless agreed in writing by Durable Hardwoods. Cancellation fees may apply to cover costs already incurred.
GOVERNING LAW
These terms are governed by the laws of South Australia. By accepting delivery of goods or making payment against this invoice, you acknowledge that you have read, understood, and agree to be bound by these Invoice Terms and Conditions.
________________________________________
Durable Hardwoods International Pty Ltd
ABN: 43 692 177 834
Phone: (08) 8326 3534
Email: contact@durablehardwoods.com
Attention: General Manager
Credit Note Terms and Conditions
DURABLE HARDWOODS INTERNATIONAL PTY LTD
CREDIT NOTE DETAILS
This credit note is issued in Australian dollars (AUD) and includes GST where applicable. The credit amount will be applied as specified below.
CREDIT NOTE VALIDITY
Credit notes are valid for 12 months from the date of issue. Any unused credit after this period will expire unless otherwise agreed in writing by Durable Hardwoods.
APPLICATION OF CREDIT
•Against Existing Invoices: Credits will be automatically applied to outstanding invoices, starting with the oldest invoice first
•For Future Purchases: If no outstanding invoices exist, the credit will be held on account for future purchases
•Cash Refunds: Cash refunds are not provided unless specifically approved in writing by Durable Hardwoods management. All refund requests must be submitted in writing to contact@durablehardwoods.com.au
•Partial Credits: Credit notes may be used partially across multiple transactions until the full amount is exhausted or the credit expires
REASONS FOR CREDIT NOTES
Credit notes may be issued for:
•Approved returns of goods in accordance with our Returns and Credits policy
•Overcharges or billing errors
•Damaged or defective goods accepted as our responsibility
•Cancelled orders where cancellation has been approved in writing y Durable Hardwoods
•Promotional adjustments or goodwill gestures
RETURNS AND CREDIT CONDITIONS
•All returns must be authorized in writing by Durable Hardwoods prior to goods being returned
•Goods must be returned in original condition, unused, and in original packaging within 14 days of delivery
•A restocking fee of 30% applies to all approved returns (deducted from credit amount)
•Custom-ordered, cut-to-size, or special-order items cannot be returned for credit
•Freight costs for returns are the customer's responsibility unless goods are defective or the error was ours
•The customer must provide proof of purchase (original invoice) for all credit requests
DEFECTIVE OR DAMAGED GOODS
•Claims for defective or damaged goods must be notified in writing within 7 days of delivery
•Goods claimed as defective must be available for inspection by Durable Hardwoods
•Credit will only be issued where Durable Hardwoods accepts responsibility for the defect or damage
•Natural variations in timber colour, grain, texture, and dimensions are not considered defects
NON-TRANSFERABILITY
Credit notes are non-transferable and can only be used by the customer to whom they were originally issued. Credits cannot be sold, assigned, or transferred to third parties.
CREDIT NOTE ADJUSTMENTS
Durable Hardwoods reserves the right to:
•Reverse or adjust credit notes issued in error
•Offset credit amounts against any debts owed by the customer
•Require return of goods before processing credit (where applicable)
•Refuse credit where goods have been used, altered, or are not in resaleable condition
RECORD KEEPING
Customers are responsible for retaining credit note documentation. Lost or misplaced credit notes may result in delays in applying credits. Durable Hardwoods will maintain records of issued credits, but customers should retain their own copies for reference.
COMPLAINTS AND DISPUTES
•All complaints and disputes regarding credit notes must be submitted in writing to contact@durablehardwoods.com.au (Attn: General Manager) within 14 days of the credit note being issued
•We will acknowledge receipt within 2 business days and respond within 14 days
•Both parties must negotiate in good faith and preserve all relevant documentation
•Unresolved disputes will proceed to mediation in Adelaide via Gustavsson and Associates (reception@mgandassociates.com.au | (08) 7079 7651) within 30 days of escalation
•Mediation costs are shared equally and mediation is mandatory before legal proceedings (except urgent injunctive relief)
•Legal proceedings subject to exclusive jurisdiction of South Australian courts
GST TREATMENT
Credit notes will include GST adjustments as required by Australian taxation law. Customers registered for GST must adjust their Business Activity Statements accordingly.
LIMITATION OF LIABILITY
Our liability in relation to credit notes is limited to the credit amount issued. We are not liable for consequential losses, indirect losses, loss of profit, or any costs arising from the circumstances that led to the credit note being issued. Australian Consumer Law guarantees apply where they cannot be lawfully excluded.
GOVERNING LAW
These terms are governed by the laws of South Australia. By accepting or using this credit note, you acknowledge that you have read, understood, and agree to be bound by these Credit Note Terms and Conditions.
________________________________________
Durable Hardwoods International Pty Ltd
ABN: 43 692 177 834
Phone: (08) 8326 3534
Email: contact@durablehardwoods.com
Attention: General Manager
Full Terms and Conditions available at: www.durablehardwoods.com.au
