Our Policies: A Commitment to the Community

Strong values and transparent practices are the foundation of trust with our customers, suppliers, employees and the wider community. Our Durable Hardwoods policies set out how we operate: ethically, sustainably and responsibly.

Our commitment

From workplace safety and environmental stewardship to equal opportunity and engagement with Indigenous businesses, these policies guide our daily operations and long-term decisions. They describe not just how we do business, but why: with integrity, respect and a commitment to accountability and continuous improvement.

We maintain 30 policies. Every one is available on request, and supplier due-diligence and procurement teams are welcome to ask for any of them. See also government and councils and our approach to provenance.

Policies by category

Compliance and legal

  • Anti-Corruption and Business Ethics Policy
  • Competition and Consumer Law Compliance Policy
  • Environmental Management Policy
  • Privacy Policy (customer and supplier data)
  • Record Keeping and Document Control Policy
  • Work Health and Safety (WHS) Policy and Procedures

Core business

  • Order Processing and Customer Service Policy
  • Pricing and Contract Management Policy
  • Procurement and Sourcing Policy
  • Product Specification and Standards Compliance Policy
  • Quality Management Policy
  • Supplier Assessment and Management Policy

Employment and operations

  • Code of Conduct for Employees
  • Communication and Social Media Policy
  • Conflict of Interest Policy
  • IT Security and Data Protection Policy
  • Mobile Phone and Personal Device Policy
  • Non-Disclosure and Confidentiality Policy
  • Personal Presentation and Conduct Policy
  • Subcontractor Management Policy
  • Whistleblower Protection Policy

Risk management

  • Business Continuity Plan
  • Credit and Financial Risk Policy
  • Insurance and Liability Management Policy
  • Product Liability and Warranty Policy
  • Risk Management Framework

Social responsibility

  • Equal Employment Opportunity Policy
  • Indigenous Business Engagement Policy
  • Modern Slavery Statement
  • Sustainability and Environmental Responsibility Policy

How we handle personal information sent through this website is set out in our website privacy policy.

Request a policy

Tell us which policies you need and what they're for, such as a tender, a supplier assessment or an audit, and we'll send them to you.

Matthew Liemareff, Managing Director

0402 299 757
Matt@durablehardwoods.com.au

Request a policy

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