Our Policies: A Commitment to the Community
At Durable Hardwoods, we believe that strong values and transparent practices form the foundation of trust with our customers, suppliers, employees, and the wider community.
Our comprehensive policies reflect our commitment to operating ethically, sustainably, and responsibly in everything we do. From ensuring workplace safety and environmental stewardship to promoting equality and supporting Indigenous businesses, these policies guide our daily operations and long-term decisions.
We're proud to share them with you as part of our dedication to accountability and continuous improvement. Together, they represent not just how we do business, but why we do it—with integrity, respect, and a genuine commitment to making a positive impact.
All policies are available on request—please don't hesitate to contact us if you'd like to review any of them.
Durable Hardwoods Policies
Compliance and Legal
Anti-Corruption and Business Ethics Policy
Competition and Consumer Law Compliance Policy
Environmental Management Policy
Privacy Policy (handling customer and supplier data)
Record Keeping and Document Control Policy
Work Health and Safety (WHS) Policy and Procedures
Core Business
Order Processing and Customer Service Policy
Pricing and Contract Management Policy
Procurement and Sourcing Policy
Product Specification and Standards Compliance Policy
Quality Management Policy
Supplier Assessment and Management Policy
Employment and Operations
Code of Conduct for Employees
Communication and Social Media Policy
Conflict of Interest Policy
IT Security and Data Protection Policy
Mobile Phone and Personal Device Policy
Non-Disclosure and Confidentiality Policy
Personal Presentation and Conduct Policy
Subcontractor Management Policy
Whistle-blower Protection Policy
Risk Management
Business Continuity Plan
Credit and Financial Risk Policy
Insurance and Liability Management Policy
Product Liability and Warranty Policy
Risk Management Framework
Social Responsibility
Equal Employment Opportunity Policy
Indigenous Business Engagement Policy
Modern Slavery Statement
Sustainability and Environmental Responsibility Policy
