Our Commitment to You and Our Community
At Durable Hardwood, responsible business practices are just as important as exceptional products. Our comprehensive policies reflect our commitment to safety, fairness, transparency to our partners and stakeholders in every aspect of our operations.
When you choose to work with us, you’re partnering with a company that values integrity above all else. We work continuously towards meeting the highest standards for product quality, ethical sourcing, workplace safety, and environmental stewardship because our success depends on the wellbeing of our customers, employees, and communities.
Our transparent approach means you can trust that we operate consistently and fairly with every customer. We believe you have the right to understand how we conduct business, from our sustainable sourcing practices to our quality assurance processes that guarantee product excellence.
These policies create value beyond individual transactions—supporting local communities through responsible employment, contributing to environmental conservation through sustainable forestry, and fostering long-term relationships built on mutual respect and shared values. All policies are reviewed annually (at a minimum) to ensure they remain current and effective.
Available upon request
Please contact us by email on contact@durablehardwoods.com.au for any policy documentation relevant to your project needs.
Durable Hardwoods Policies
Compliance and Legal
– Anti-Corruption and Business Ethics Policy
– Competition and Consumer Law Compliance Policy
– Environmental Management Policy
– Privacy Policy (handling customer and supplier data)
– Record Keeping and Document Control Policy
– Work Health and Safety (WHS) Policy and Procedures
Core Business
– Order Processing and Customer Service Policy
– Pricing and Contract Management Policy
– Procurement and Sourcing Policy
– Product Specification and Standards Compliance Policy
– Quality Management Policy
– Supplier Assessment and Management Policy
Employment and Operations
– Code of Conduct for Employees
– Communication and Social Media Policy
– Conflict of Interest Policy
– IT Security and Data Protection Policy
– Mobile Phone and Personal Device Policy
– Non-Disclosure and Confidentiality Policy
– Personal Presentation and Conduct Policy
– Subcontractor Management Policy
– Whistleblower Protection Policy
Risk Management
– Business Continuity Plan
– Credit and Financial Risk Policy
– Insurance and Liability Management Policy
– Product Liability and Warranty Policy
– Risk Management Framework
Social Responsibility
– Equal Employment Opportunity Policy
– Indigenous Business Engagement Policy
– Modern Slavery Statement
– Sustainability and Environmental Responsibility Policy
